We see that companies are not using the full potential of livechat tools

That's why we created the manifesto.

DO NOT
UNDERESTIMATE CHAT
IT IS A FULL-FLEDGED CHANNEL
OF COMMUNICATION

 

Generate as many

conversations as

possible, each contact

with the customer is an

opportunity for sale.

Be ready

to answer
chats when
there are
customers
on your site

speak in

a human manner 

with kindness with

the client.

Try to lead the

conversation

and to be ready

to answer

all the questions

Do not just answer

questions – take the

initiative

Offer further

actions

and finalize

Guide customer

step by step

through the

buying process,

do not let the customer

get lost on the site

Make sure that

you have

answered all

the questions

Research customers’

needs. Upsell and

cross-sell

Finish up the

conversation

politely

We see that companies are not using  the full potential of livechat tools

That's why we created the manifesto.


Proactive chat support

 MANIFESTO

 

Be ready

to answer chats when
there are customers
on your site

 

Generate as many

conversations as

possible, each contact

with the customer is an

opportunity for sale.

 

 

speak in

a human manner 

with kindness with

the client.

 

 

Try to lead the

conversation

and to be ready

to answer

all the questions


Do not just answer

questions – take the

initiative


Offer further

actions

and finalize

 

 

 

Guide customer

step by step through the

buying process,

do not let the customer

get lost on the site

 

 

Make sure that

you have

answered all

the questions



Research customers’

needs. Upsell and

cross-sell

 

 

Finish up the

conversation

politely

JOIN OUR COURSE AND LEARN HOW TO CHAT